Faqs

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We have a ranking system for our contractors which is based on several factors including: > The quality of the work > Surveys returned from customers/clients who have used our services so that they can evaluate the contractors they met with. > Professionalism We take into account the comments we get in that respect. > Geographic proximity [ Montreal Ottawa Toronto and surrounding areas ] This is some of the main factors taken into account when sending your projects to contractors.

Contractors manage and check off the services they offer within their profile, which means that your project will only be sent to them if it represents the type of work that they are able to complete.

The choice is truly yours: you can pick any contractor that you want or even decide to complete the renovation project on your own if you feel that this would best suit your needs.

Generally, you can expect to be in contact with 3 contractors. However, during certain times of the year as well as for specific regions and specific services, we may be unable to refer certified contractors. If this happens, we’ll let you know as soon as possible while also offering tools for you to check on contractors you may come across.

If we haven’t contacted you through our Quality Control program, do not hesitate to contact us and we will be glad to get your feedback on your contractor. Using your comments, we will be able to make our service even better for future users.

Your information will only be shared with the contractors that we will refer to you. You can read our full privacy policy on our website.

Your contact information allows us to help carry out your project. The contact information of the contractors who are interested in your project will be sent to you by e-mail. By having your phone number, we can call you to discuss the specific details relating to your project. Once your project has been entered into our system, this phone number will be sent to the contractors who are looking to set up a meeting with you (those who pay for the information, no more than 4 companies). Your home address allows us to locate where the renovation project will take place and to find the best local contractors.

In order to find the best contractors for your renovation project, we need to have the right information so we can have a good idea of exactly what you are expecting. Your project will also seem more interesting to contractors; therefore, they are more likely to pay the fee to get your contact information.

Planning your renovation budget is decisive. Not only will it allow the contractors to know more about the extent of the project, but it will also prevent you from spending money you don’t have.

We are a private company that brings together renovation contractors and clients. We send your projects to contractors that cover your geographical area and that offer the type of service that you are looking for. These contractors will then get in touch with you, in order to evaluate your renovation project and to give you a quote.

In most cases, contractors will come over to evaluate your project and to quote the price. Depending on the project’s specific characteristics, the contractor needs to see the place where the job will be carried out, so they can get a better idea of the work that has to be done. Therefore, it’s almost always better for them to come over to make a proper quote.

The average delay to start getting contacted by contractors is 48h. Following that, the delay to get a quote depends on the type of project, the contractor’s availability and your own availability. Therefore, we suggest that you tell us in advance about the desired time frame for the work starting date, in order to get more quote requests for your renovation project.

Unfortunately, since we process tens of thousands of projects yearly, on rare occasions, it may happen that things do not go specifically as planned. As soon as you see the beginning of a problematic situation, you have to act. Remember, you are the boss of your project. In the beginning, try to find an amicable agreement with the contractor, to make sure the whole thing is not a misunderstanding. Contractors who are part of the RenoMtlExperts.com network are certified (as stated by the Contractor's), so you will have several recourses if ever a dispute arises. If the contractor has an RBQ license (Quebec province only), you may have access to their license bond if compensation is required. Lastly, RenoMtlExperts.com is associated with an organization that helps people send demand letters, gives access to an online negotiation platform and provides affordable lawyer services to discuss your case. If you are experiencing a problematic situation with a contractor that we have referred to you, we will be able to put you in touch with this organization (in certain situations).